Service Delivery Coordinator

As a Service Delivery Coordinator, you will help ensure seamless delivery execution and a high-quality service experience for our international clients. You will be responsible for coordinating delivery activities across teams and external partners, tracking progress in support systems, and ensuring that all documentation and processes are executed accurately and on time. Your role includes managing client communication throughout the delivery lifecycle, resolving operational deviations, and supporting teams to maintain service readiness.

You are a great fit for this role, if you have:

• Experience in IT / Telecommunications field, Delivery management, or similar technical environment (will be considered as an advantage);
• Technical knowledge in data communications or networking (will be considered as an advantage);
• Desire to solve problems and take responsibility for your work, ensuring customer satisfaction;
• Excellent communication and collaboration skills;
• Ability to quickly learn and effectively apply procedures and tools;
• Ability to excellently plan and structure your daily work;
• Good MS Office 365 skills, especially Excel;
• Excellent Latvian and English language skills (oral and written) for communication with international clients and colleagues.

Your main responsibilities will be:

• Coordinating end-to-end service delivery from order intake to activation;
• Tracking delivery progress and maintaining accurate data in support systems;
• Managing communication with clients, suppliers, and internal teams;
• Analyzing client requirements, interpreting contracts, and planning deliveries;
• Supporting issue resolution, changes, and quality checks during delivery;
• Contributing to accurate invoicing, reporting, and customer satisfaction.

The company offers:

• Starting salary of 1300-1600 EUR (gross) (before taxes)
• Company’s benefits: health insurance, trainings, bonuses, corporate discounts, other.
• Opportunity to grow and develop your professional career.
• Friendly & supportive work environment.

Work time: full time
Work place: Riga, Latvia (possible hybrid work)
 

To apply for the vacancy, please fill out the application form, or send your CV in English by e-mail to: cv@darbaguru.lv. Confidentiality guaranteed.

N.B. Thank you for your interest. Please note that we will contact only those candidates who are selected for the next round of interviews.