Trainer (English + Norwegian / Swedish / Finnish / German or Dutch)
DarbaGuru client
DarbaGuru client is a new Global Business Outsourcing center in Riga (Latvia) managed by the multinational IT organization with 260,000+ employees in over 100 countries. The company is actively lookng for various specialists with good knowledge of English + Norwegian / Swedish / Finnish / German or Dutch.
Skills & Qualifications:
- "Must have" at least C1/fluent/native knowledge level of 2 languages - English + Norwegian / Swedish / Finnish / German or Dutch;
- At least 2+ Years experience as Trainer in Customer Service Environment;
- Min. 1 year of working experience in a fintech, banking or a related field is required for this position
- Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More;
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
- Excellent written and verbal communication skills;
- Excellent presentation and organizational skills;
- Proficient in MS Office: Word, Excel, PowerPoint;
- Analytical and results-oriented.
Responsibilities:
- Plan, develop, and facilitate internal training programs for new and existing personnel;
- Support training manager in establishing and monitoring training metrics;
- Monitor trainee progress, provide coaching, and assess performance;
- Provide constructive feedback to associates and design effective training interventions;
- Identify performance gaps, their causes, and provide solutions;
- Actively monitor calls for feedback and maintain familiarity with standard operating procedures and the quality assurance process;
- Stay updated on all process related information for training purposes;
- Regularly deliver reports to stakeholders and maintain training data.
Company offers:
- New and modern office in Riga, Latvia;
- Salary 1800-2000 EUR gross / month;
- Career opportunities and professional development;
- Free access to trainings and courses through the company's internal learning platform.
- International business environment;
- Health insurance for self and family members (spouse and kids).
Workplace: Riga, New Teika
Work hours: full-time / on-site
Please apply with CV to the e-mail: cv@darbaguru.lv
(*) When submitting your application, you agree to the processing and transfer of your provided personal data for the purpose of recruitment by Tech Mahindra Limited, Latvijas filiāle (reģ. 40203552317).
(**) No visa support is provided.