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Customer Service Agent (English + Norwegian / Swedish / Finnish / German / Dutch or Polish)
DarbaGuru client
DarbaGuru client is a new Global Business Center in Riga (Latvia) managed by the multinational IT organization with 260,000+ employees in over 100 countries. The company is actively lookng for various specialists with good knowledge of English + Norwegian / German / Dutch or Polish..
Requirements:
- "Must have" at least 2 language knowledge - min. B1 level of English + Norwegian / Swedish / Finnish / German / Dutch or Polish;
- Excellent communication and customer service skills;
- Ability to work independently and in a team;
- Skilled IT user;
- Willingness to work shift hours/part-time;
- Previous experience in an outsourced customer service environment is of advantage.
Responsibilities:
- Handle phone calls with customer queries and provide resolution to end users;
- Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.;
- Ensure that cases are resolved within case life cycle, as per individual balanced scorecard;
- Escalate priority issues per client specifications to the immediate lead as applicable;
- Communicate well with internal and external contacts;
- Provide exemplary customer satisfaction;
- Meet quality standards on all handled contacts;
- Complete hours of staffed time on all rostered days;
- Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs;
- Additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI;
- Attend trainings as required.
Company offers:
- New and modern office in Riga, Latvia;
- Salary 1500-1700 EUR gross / month;
- Career opportunities and professional development;
- Free access to trainings and courses through the company's internal learning platform.
- International business environment;
- Health insurance;
- Flexible work time.
Workplace: Riga, New Teika
Work hours: full-time / part-time / flexible work schedule
Please apply with CV to the e-mail: cv@darbaguru.lv
(*) When submitting your application, you agree to the processing and transfer of your provided personal data for the purpose of recruitment by Tech Mahindra Limited, Latvijas filiāle (reģ. 40203552317).